Shopping Info – Mah Jongg and Me

Shopping Info

Our store features secure online ordering via credit card. You may also order by telephone toll-free at 877-458-4438, fax at 212-257-7074 or mail.

For detailed shopping information, please refer to the categories below, or contact our store manager via the contact us page.

Delivery Time
Though we will begin processing your order within 24 hours from our receipt of your order, please allow ten (10) business days for delivery.  Orders ship complete so one item can delay an order. Please let us know if you have a delivery deadline by adding a note to the order at check out.

Shipping Charges
Cell Phone cases ship free to USA addresses.  Shipping on other items is calculated by weight and delivery address.  A shipping quote will show during checkout.

Sales Tax & Customs Duties
-New York customers will be charged sales tax based upon their delivery zipcode.

-International orders may be subject to duties or tariffs. These will be collected by the destination country's customs office and payment will be the responsibility of the customer. Should a package be refused it will not be returned to the USA and the total invoiced amount will still be charged to the customer.

Exact exchanges will be made on damaged, defective products or incorrect products. If the shipping tube or box is visibly damaged upon receipt, refuse it and notify us via e-mail immediately or toll-free telephone at 877-458-4438.

If you are unhappy with your purchase, you may return it to us at your expense, undamaged, for a refund of the cost of the item within 10 days of receipt. 

Please include the following information with the return:
-Your Name, address, email, phone number and order number
-Request either Refund or Exchange
-Reason for Refund or Exchange
-If Exchange include new size / item (exchange only for equal or lesser value)

Please insure and send the merchandise to...
Mah Jongg and Me Returns
c/o Image Exchange
540 President St, Suite 1B
Brooklyn, NY 11215

In addition to insuring your return, we highly recommend that the order be sent with Delivery Confirmation. Should our Returns Dept not receive your return, we will not be able to issue a credit. 

Credits on returns will be issued on the price of the merchandise and any sales tax, if applicable. Exchanges will be treated as a return and shipping will be charged to ship any requested items.

Items that are returned to our warehouse as non-deliverable by FedEx (US domestic orders only) or returned after 3 delivery attempts, will be treated as a return. Shipping will be charged again upon the request of an order reshipment.

International Orders
We will attempt to honor all international orders. 

The following restrictions and charges will apply...

International shipping by FedEx has a base charge of $17.50 to Canada and $33 to other countries. Due to size or package weight additional charges may apply. If required, you will be contacted by email prior to shipment for approval of the adjusted order total.

  • Due to size or package weight additional charges may apply. If required, you will be contacted by email prior to shipment for approval of the adjusted order total.
  • Orders shipped via FedEx / UPS will be insured and should arrive in 2-3 weeks.
  • Postal orders are not insured and delivery time varies.
  • The customer is responsible for the payment of any import duties.
  • Refused shipments will be treated as an abandoned order and credits will not be issued.
  • We may request that proof of identification and credit card ownership be faxed or e-mailed.